Product Description
* Please see below on how to personalise your Mug: * Front: Name over two lines, each up to 15 characters * Under the name(s): 2 lines of text with up to 20 characters per line * Reverse: Message over 4 lines of text with up to 20 characters per line * Please do not enter personalization in all capitals. The text is set to capitalize automatically. * Handwashing is recommended. * Made from ceramic. The London Street Sign Mug is a stylish gift for a new home. Personalise it with names and a message on the front, and add a special message on the reverse. This ceramic mug is a thoughtful way to commemorate the occasion.**How to personalise your product:** 1. Place your order 2. You will receive an email from dunelm@personalisedmemento.co.uk within 1 hour to add your personalised message. If not received, please check your junk folder. 3. Once received, follow the link within the email. 4. Type your message into the fields on screen and click on the preview to review the personalisation. 5. Once checked and happy, click submit. 6. Production of the order will commence. **Please note:** * The content on a personalised product will be produced exactly as you enter it, including spelling and capitalisation. Please ensure that all details, especially the personalised text, are correct before clicking submit. * Accents, special characters and emojis are not accepted. * Once the personalisation has been submitted, the order cannot be amended or cancelled. * If the personalisation is not submitted within 3 days, the order will be automatically cancelled. * We do not permit personalisation that infringes copyright laws, is indecent or offensive, or contains language deemed to be abusive, threatening, or defamatory. Full content rules can be viewed in the [terms and conditions](https://www.dunelm.com/info/help/personalised-goods-terms-and-conditions). Orders that do not follow these rules will be refused. By ordering a personalised product, you are agreeing that your details (name and contact details, including address) and the details that you provide of any other party, such as the recipient of the personalised product, can be shared with our third party supplier who provides the personalisation service only for the purposes of completing the personalisation service and delivering the product to you or the recipient. Our Privacy Policy is here: [Privacy Policy | Dunelm](https://www.dunelm.com/info/help/privacy).
Personalised London Street Sign Mug White
* Please see below on how to personalise your Mug: * Front: Name over two lines, each up to 15 characters * Under the name(s): 2 lines of text with up to 20 characters per line * Reverse: Message over 4 lines of text with up to 20 characters per line * Please do not enter personalization in all capitals. The text is set to capitalize automatically. * Handwashing is recommended. * Made from ceramic. The London Street Sign Mug is a stylish gift for a new home. Personalise it with names and a message on the front, and add a special message on the reverse. This ceramic mug is a thoughtful way to commemorate the occasion.**How to personalise your product:** 1. Place your order 2. You will receive an email from dunelm@personalisedmemento.co.uk within 1 hour to add your personalised message. If not received, please check your junk folder. 3. Once received, follow the link within the email. 4. Type your message into the fields on screen and click on the preview to review the personalisation. 5. Once checked and happy, click submit. 6. Production of the order will commence. **Please note:** * The content on a personalised product will be produced exactly as you enter it, including spelling and capitalisation. Please ensure that all details, especially the personalised text, are correct before clicking submit. * Accents, special characters and emojis are not accepted. * Once the personalisation has been submitted, the order cannot be amended or cancelled. * If the personalisation is not submitted within 3 days, the order will be automatically cancelled. * We do not permit personalisation that infringes copyright laws, is indecent or offensive, or contains language deemed to be abusive, threatening, or defamatory. Full content rules can be viewed in the [terms and conditions](https://www.dunelm.com/info/help/personalised-goods-terms-and-conditions). Orders that do not follow these rules will be refused. By ordering a personalised product, you are agreeing that your details (name and contact details, including address) and the details that you provide of any other party, such as the recipient of the personalised product, can be shared with our third party supplier who provides the personalisation service only for the purposes of completing the personalisation service and delivering the product to you or the recipient. Our Privacy Policy is here: [Privacy Policy | Dunelm](https://www.dunelm.com/info/help/privacy).
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Delivery, Returns & Refunds
Delivery
Sellers offer a range of delivery options, so you can choose the one that’s most convenient for you. Many sellers offer free delivery. You can always find the postage cost and estimated delivery date in a seller’s listing. You'll then be able to see a full list of delivery options during checkout. These can include: Express delivery, Standard delivery, Economy delivery, Click & Collect, Free local collection from seller.
Returns
Your options for returning an item vary depending on what you want to return, why you want to return it, and the seller's return policy. If the item is damaged or doesn't match the listing description, you can return it even if the seller's returns policy says they don't accept returns. If you've changed your mind and no longer want an item, you can still request a return, but the seller doesn't have to accept it. If the buyer changes their mind about a purchase and wants to return an item, they may need to pay return postage costs, depending on the seller's return policy. Sellers can provide a return postage address and additional return postage information for the buyer. Sellers pay for return postage if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit. By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all products except for digital items (e.g. Digital Music) that are provided immediately to you with your acknowledgement, and other items such as video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.
Refunds
Sellers have to offer a refund for certain items only if they are faulty, such as: Personalised items and custom-made items, Perishable items, Newspapers and magazines, Unwrapped CDs DVDs and computer software. If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. The seller will effect the refund within three working days but it may take up to 30 days for Paypal to process the transfer. For payments funded partially by a card and partially by your balance/bank, the money taken from your card will go back to your card and the remainder will return to your PayPal balance.